eCare Maintenance

To contact our help desk please call 1800 826 755 and have the serial number of your hardware available.

we offer eCare ,  eCare+ and eCare VIP packages with  24/7 service and support. Sydney, Brisbane, Gold Coast, Melbourne, Adelaide, Perth and Hobart

As an eVideo eCare customer you can relax with the peace of mind that your video conferencing investment is fully maintained regardless of any issue that may arise. With every eVideo eCare maintenance contract you will have access to a dedicated national technical support line and can rely on our team of industry certified experts to help you troubleshoot and determine any issues with your video conferencing system. We also understand that every customer will have different skill sets and different needs.  Next business day onsite support can be bundled into the eCare contract for issues that cannot be resolved remotely.

support_banner2

Unlimited telephone technical support
Provides access to expert technical support engineers who assist in solving issues by phone during normal business hours Monday through Friday excluding public holidays.

Escalation procedures
Access and involvement of high level engineering expertise to resolve complex technical problems

Advanced parts replacement

Provides expedited replacement of all covered, failed hardware parts.  If telephone support determines there is a hardware failure a replacement part will be dispatched

Software upgrade programme

eVideo works with customers to recommend and plan deployment of software upgrades as they become available.

Software update notification

Listed support contacts will be emailed with details of software updates as soon as they become available.

Free loan system

If your system needs to be sent off for repairs we will provide a free loan system to use in the mean time so you’re never without video conferencing or miss any meetings

Hardware management service

eVideo also offers managed services for  your videoconferencing network such as network troubleshooting or user training

Click here to find more information about our eCare Maintenance

 

van_12

Talk To An eVideo Expert Today!      24/7 service and support. Sydney, Brisbane, Gold Coast, Melbourne, Adelaide, Perth and Hobart

eVideo Communications Australia’s leaders in Cloud Videoconferencing ,Cloud Telephony, Huddle room technology, Visual Collaboration, Telepresence solutions, Unified Conferencing, Audio Conferencing, Virtual Meeting, Video Conferencing, Collaboration services, Webcast & Webinars, and Virtual Events.